Frequently Asked Questions
Everything you need to know about bringing nature's beauty into your home.
Are your crystals and stones ethically sourced?
Yes, we prioritize ethical sourcing by working directly with mines that ensure fair labor practices and sustainable extraction methods for all our home decor pieces.
How do you ensure fragile items don't break during shipping?
We use specialized, high-density foam and double-walled boxes to protect your crystals. Every shipment is fully insured to provide peace of mind from our warehouse to your doorstep.
Can I return a crystal if it doesn't fit my home's aesthetic?
We offer a 30-day return policy for all non-custom items. If the piece doesn't suit your space, simply return it in its original condition for a full refund.
Will the crystal I receive look exactly like the photo?
Because crystals are natural products, each piece is unique in color, shape, and internal inclusions. For 'One-of-a-Kind' items, you will receive the exact piece shown; for others, you will receive a stone of similar quality and size.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Affirm for higher-value statement pieces.
Do you provide guidance on how to care for and clean my crystals?
Absolutely. Each order includes a digital care guide explaining which stones are water-safe and how to properly dust and maintain the natural luster of your home accents.