Returns & Exchanges

At CRYSTALS, we want you to be completely satisfied with your home decor and lifestyle pieces. If your selection isn't the perfect fit for your space, we offer a 30-day return policy for all items in their original condition.

1

Initiate Your Request

Log into your CRYSTALS account and select the order you wish to return to receive a pre-paid shipping label and return authorization form.

2

Secure the Package

Carefully pack your items in their original protective packaging and include the printed return authorization form to ensure a smooth processing experience.

3

Ship the Items

Affix the pre-paid label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for your records.

4

Quality Review & Refund

Once our warehouse team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing